职场口语笔记：电话那些小事儿

办公室接电话打电话是常有的事，电话简单交流是外企职场人生必备的技能。打电话虽然不是面谈，但是你的商业礼仪、职业素养都可以通过这小小的电话线体现出来。常州职场英语培训小编总结了打电话的英语基础口语，要牢记哦~

接电话篇

接电话必备第一句：自报家门

经典表达：

Hello, ABC Company. This is XXX. How may I help you?

您好，ABC公司，我是XXX。有什么可以帮您吗？

举一反三：

Good morning. ABC Company. This is XXX speaking. May I help you?

Thank you for calling. You’ve reached ABC Company. This is XXX.

接电话必备第二句：Ta不在，请稍等片刻

经典表达：

XXX is not available at the moment. Could you hold for a few minutes please?

XXX现在无法接听您的电话，您能稍等片刻吗？

举一反三：

XXX is with a client now. Would you mind holding for a moment?

XXX is currently unavailable. Can you please hold for a moment?

We’re experiencing a high volume of calls. Would you please hold?

接电话必备第三句：我为您转接

经典表达：

I’ll transfer your call to XXX.

我将为您转接到XXX。

举一反三：

I’ll transfer you over to XXX’s line.

I’ll put you through.

I’ll put XXX on the phone.

I’ll get XXX for you.

I’ll connet you.

接电话必备第四句：稍后再打给您

经典表达：

Would you leave your name and number and I can call you back?

您能留下您的姓名和电话吗？我稍后再打给您？

举一反三：

Do you have a number I can reach you back at?

I’ll be glad to return your call if you will leave your name and number.

接电话必备第五句：您需要留个口信吗？

经典表达：

May I take a message for you?

我能为您留个口信吗？

举一反三：

Can you leave a message?

Would you like to leave a message?

Can I transfer you to XXX’s voice mail?

注：

留言内容一般要包括以下几个方面。（1）致电人姓名，（2）致电人公司名称，（3）致电人电话号码/分机号，（4）留言的日期和时间，（5）收到留言后需要做出的回应（回拨电话还是等候致电人第二次打入），（6）留言记录者签名（以防收到留言的人有任何不明白的地方可以再沟通确认）。

接电话必备第六句：您能再重复一遍吗？

经典表达：

Would you repeat that please?

请您再重复一次好吗？

举一反三：

I beg your pardon?

Would you say it once more please?

Could you repeat what you just said?

接电话必备第七句：感谢致电，结束通话

经典表达：

Thank you for your calling, have a nice day.

感谢致电，祝您度过愉快的一天。

举一反三：

Thank you for calling, goodbye.

Thank you very much, goodbye.

打电话篇

打电话必备第一句：自我介绍

经典表达：

Hello, this is XXX from human resource. May I speak to XXX?

你好，我是人力资源部的XXX。请问XXX在吗？

举一反三：

Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?

Hello. It’s XXX from ABC Company. Is XXX here?

打电话必备第二句：说明来电原因

经典表达：

I’m calling in regards to the order XXX made 3 days ago.

我打电话来是为了问一下关于XXX三天前下的订单的情况。

举一反三：

I’m calling to the annual report.

I’m calling about the contract.

打电话必备第三句：Ta什么时候回来？

经典表达：

When can I expect him back?

他大概什么时候会回来？

举一反三：

When will he be back?

When would be a good time to reach him?

When will she be available to take my call?

打电话必备第四句：我能留个口信吗？

经典表达：

May I leave a message for him?

我能给他留个口信吗？

举一反三：

Could you please connect me to his voice mail?

I think I’ll leave a message.

打电话必备第五句：请Ta给我回电好吗？

经典表达：

Please tell him/her that XXX called and have him/her return my call.

请告诉他/她XXX打过电话，让他/她给我回电。

举一反三：

Please let XXX know I called and have him/her call me back ASAP.

Could you tell XXX to ring me back?

打电话必备第六句：我再打过来吧

经典表达：

I’ll call again later.

我再打过来吧。

举一反三：

I’ll ring back later.

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