什么是"走动管理"?

 

MBWA( Management by wandering/walking around) is an informal managing style where top managers actually keep in touch with employees by wandering the halls, asking workers what they’re working on and getting a clue of what’s really going on in the company.

 

MBWA（走动管理）是一种非正式的管理风格。高管们会随意在工作大厅走动跟员工接触，询问他们正在进行的工作，以了解公司运行的状况。

The emphasis is on the word wandering (walking) as an impromptu movement within a workplace, rather than a plan where employees expect a visit from managers at more systematic, pre-approved or scheduled times. The expected benefit is that a manager, by random sampling of events or employee discussions, is more likely to facilitate the productivity and total quality management of the organization, as compared to remaining in a specific office area and waiting for employees, or the delivery of status reports, to arrive there, as events warrant in the workplace.

这种管理模式的重点在“走动”这个词上，说明“走动”是即兴而为，并不是管理层达成一致计划好、员工做好准备迎接的那种到访。这种管理模式期望达到的效果是：与传统的那种管理人员待在办公室里等着员工上门汇报工作进度的管理方式比起来，管理人员通过随机走动了解工作进度或与员工谈话，整个生产进程和公司的整体管理质量更容易得到提升。